The Buena Park Grand Hotel & Suites

Holly H· 3 months ago

The customer service at this hotel was the worst i have ever experienced. We got to the room, and before we could really settle down, the fire alarm was going off for no reason. It was so loud in there, we had to leave the room. We went back down to the front desk to let her know, and she stated she would tell someone. So we went back upstairs and waited outside our room. Twenty minutes pass, no one comes. So at this point, I pressed a button on the fire alarm, and it stopped going off. We thought our problem was fixed, and now tried to relax from the long travel day. 30 minutes pass by, and it starts going off again. We called down to the front desk and let her know that no one has come to the room, and it just started going off again. She again stated she would let someone know. So we got back out of bed and went outside, because we could not relax with the alarm constantly going off.

Kim Baker· 2 months ago

You can't control room temperature without someone from the staff, and rooms are always freezing. Dresser drawer wouldn't stay closed and all of them kept opening up which is a child safety issue. Signs for vending leading to nothing. The prperty definitely needs work done. Also reserved and paid through an app but they didn't show it. We spent 2 hours solving the issue and didn't get into the room until 5am with an infant.

Becky Becker· 3 months ago

Room was without TV in suite front room. Only the board for TV was present. Holes in walls. Mold in bathroom. Drawers kept open, due to floor being uneven. Pool area. Where the spa was and children, the button for the spa was torn out and wires were hanging out. TV in Bed Room worked spratically. It would turn completely black. You have to turn off and back on. Was over charged for Room and they charged me $300. On my account when $150. Was only suppose to be on hold. The cushions on the pull out sofa, slippers broken and inside hanging out. This all was reported to staff. On top of my 4 day stay, I paid 3 nights for down stair because I'm disabled. Those rooms were Not avaliable to me, even though I had the conformation. I was offered 1 room for one night down stairs with no air. I also had 2 other family members in other rooms. They had similar complaints. We were all disappointed, si